Level

Replacement guarantee

If the hire doesn’t work out, we replace them free.

We want every rep we place to make you money. If one doesn't perform and is let go within 60 days of their first day, we find you a replacement at no extra cost. Here's exactly how it works.

At a glance

Free replacement window60 days
Rep's first day
  • One replacement at no extra fee
  • Covers reps let go for performance
  • 60 days to make the replacement hire

How it works

From a rep walking out to a replacement on your leads.

Four steps, in the order they happen.

  1. The hire

    You hire through Level

    The rep joins your company directly, on your pay plan.

  2. Inside the window

    It isn't working out

    The rep doesn't perform and you let them go within 60 days of their first day.

  3. Tell us

    You let us know

    Let us know and we start the replacement search. You have 60 days to make the new hire.

  4. The replacement

    We search again

    Close rate, pay history and references checked before you meet anyone, same as the first time. No extra fee.

Setting expectations

The first 60 days are about effort and activity.

Most new closers are still learning your products, leads and pricing in their first weeks, and the big numbers come later. So judge the first 60 days on the things a rep controls: showing up prepared, running every lead, following your process. That's what the guarantee protects.

Weeks, not months
How long a proven closer takes to run your leads on their own
60 days
Your free replacement window if the rep doesn't perform

The terms

The terms, in plain words.

Everything the guarantee covers, row by row.

Length of the window
60 days, counted from the rep’s first day
What it covers
A rep you hire through Level who is let go because they didn't perform
What it doesn't cover
A rep who leaves for other reasons, such as a lack of leads, restructuring or a change in your plans
What you get
One free replacement search, with no extra placement fee
Time to hire the replacement
60 days from the day the rep leaves
How the replacement is checked
Close-rate history, pay history and references, the same as every rep we put in front of you

From the owner's side

The best guarantee is one you never use.

  • 01

    Show them the real lead picture

    Lead sources, issued leads a week, and what a slow week looks like as well as a good one. A rep who has seen a slow week on paper isn't shaken when one comes.

  • 02

    Pay commission when the plan says

    Every time, in full. Few things cost a closer's trust faster than a short or late check, and it's the cheapest problem to fix.

  • 03

    Ride with them in week one

    Run the first appointments together, or pair them with your best closer. Show them how you want the presentation run and the price handled.

  • 04

    Agree on the ramp up front

    Say what you expect in month one, month three and month six, and what happens to the draw along the way. Then check in against it.

FAQ

Questions about the guarantee.

  • What does the guarantee cover?

    If a rep you hire through Level doesn’t perform and is let go within 60 days of their first day, we run one replacement search for free.

  • What isn't covered?

    Reps who leave for reasons other than performance, for example because there weren't enough leads to run, the role changed or the business restructured. The guarantee is there for the hire not working out, not for changes on the company side.

  • How long do I have to hire the replacement?

    60 days from the day the rep leaves. The guarantee doesn't roll on indefinitely, so let us know once you've made the call and we'll start the replacement search.

  • Is the replacement checked the same way?

    Yes. Every rep we put in front of you has their close-rate history, pay history and references checked, and a replacement is no exception.

  • Does a replacement cost anything?

    No. One replacement per hire comes with no extra placement fee.

  • How many replacements do I get?

    One replacement per hire.

Hire with the replacement guarantee behind you.

How it worksGet reps