Replacement guarantee
If the hire doesn’t work out, we replace them free.
At a glance
- One replacement at no extra fee
- Covers reps let go for performance
- 60 days to make the replacement hire
How it works
From a rep walking out to a replacement on your leads.
The hire
You hire through Level
The rep joins your company directly, on your pay plan.Inside the window
It isn't working out
The rep doesn’t perform and you let them go within 60 days of their first day.Tell us
You let us know
Let us know and we start the replacement search. You have 60 days to make the new hire.The replacement
We search again
Close rate, pay history and references checked before you meet anyone, same as the first time. No extra fee.
Setting expectations
The first 60 days are about effort and activity.
- When a new remodeling salesperson typically makes first sales
- 3-6 months
- When they typically reach full productivity
- 6-12 months
- Typical recruiter replacement guarantee
- 60-90 days
The terms
The terms, in plain words.
- Length of the window
- 60 days, counted from the rep’s first day
- What it covers
- A rep you hire through Level who is let go because they didn't perform
- What it doesn't cover
- A rep who leaves for other reasons, such as a lack of leads, restructuring or a change in your plans
- What you get
- One free replacement search, with no extra placement fee
- Time to hire the replacement
- 60 days from the day the rep leaves
- How the replacement is checked
- Close-rate history, pay history and references, the same as every rep we put in front of you
From the owner's side
The best guarantee is one you never use.
- 01
Show them the real lead picture
Lead sources, issued leads a week, and what a slow week looks like as well as a good one. A rep who has seen a slow week on paper isn't shaken when one comes.
- 02
Pay commission when the plan says
Every time, in full. Few things cost a closer's trust faster than a short or late check, and it's the cheapest problem to fix.
- 03
Ride with them in week one
Run the first appointments together, or pair them with your best closer. Show them how you want the presentation run and the price handled.
- 04
Agree on the ramp up front
Say what you expect in month one, month three and month six, and what happens to the draw along the way. Then check in against it.
FAQ
Questions about the guarantee.
What does the guarantee cover?
If a rep you hire through Level doesn’t perform and is let go within 60 days of their first day, we run one replacement search for free.
What isn't covered?
Reps who leave for reasons other than performance, for example because there weren't enough leads to run, the role changed or the business restructured. The guarantee is there for the hire not working out, not for changes on the company side.
How long do I have to hire the replacement?
60 days from the day the rep leaves. The guarantee doesn't roll on indefinitely, so let us know once you've made the call and we'll start the replacement search.
Is the replacement checked the same way?
Yes. Every rep we put in front of you has their close-rate history, pay history and references checked, and a replacement is no exception.
Does a replacement cost anything?
No. One replacement per hire comes with no extra placement fee.
How many replacements do I get?
One replacement per hire.
Hire with the replacement guarantee behind you.
Tell us the seat. We headhunt proven closers who already sell in your trade and check their close rate, pay history and references before you meet them. You pay only when you hire.
- Only home service sales roles
- Close rate, pay history and references checked
- You pay only when you hire
- Free replacement if they don’t perform in 60 days