Being finalised
This is a draft, not yet reviewed by a lawyer, and it may change before it is final.
Who we are
This site, levelhires.com, is run by Level Hires LLC (“Level”, “we”, “us”), 75 E 3rd St, Sheridan, WY 82801. Level recruits field salespeople for home service companies in the US.
Questions about this policy: hello@levelhires.com or the contact page.
The short version
- We collect what you type into our forms, plus basic technical data any website receives.
- We use it to recruit: to match home service companies with salespeople, and to answer you.
- If you’re a rep, we share your profile with a hiring company only for a role you’ve said you’re interested in.
- We don’t sell your personal information. We use Google’s tag across the site, and Meta’s tools on our ad landing pages, to measure which of our own ads bring in enquiries (see cookies and tracking).
- You can ask to see, correct or delete what we hold about you.
What we collect
From hiring companies
When you ask for reps, we collect details such as your name, mobile number, email, company, the role and territory you’re hiring for, how many seats, your revenue band, and anything you tell us about your leads, average ticket and pay plan.
From sales reps
When you apply, we collect details such as your name and contact details, the role and trades you sell in, your experience, your metro, the sales figures and close rate you report, whether you prefer W-2 or 1099 work, and what you want in your next job.
To verify your close rate and pay history, we may ask for commission statements, W-2s or similar records. These contain sensitive financial information. We ask for them only for that check, and we treat them with extra care (see pay documents).
From anyone who contacts us
Your name, contact details and whatever you write in the message.
Automatically
Like any website, our servers receive technical data when you visit: your IP address, browser type, the pages you request and when. We use it to run and secure the site. We also use Vercel Web Analytics to count visits: which pages are viewed, the referring site, browser, device type and country. It doesn’t use cookies and doesn’t identify you personally.
On our ad landing pages (the pages under levelhires.com/go/ that our Facebook and Instagram ads link to) we also use the Meta pixel and Meta’s Conversions API to measure our ads. Across the whole site we use the Google tag to measure our Google ads. See cookies and tracking.
How we use it
- To reply to you and set up calls.
- To run a search: find reps for a hiring company, or roles for a rep.
- To verify a rep’s close-rate history and pay history before a hiring company meets them.
- To introduce a rep to a hiring company, with the rep’s agreement for that role.
- To keep records of searches and placements, including for our own guarantee to hiring companies.
- To keep the site working and secure, and to understand which pages are useful.
- To measure and improve our Facebook and Instagram ads, on our ad landing pages only.
- To meet legal obligations.
Pay documents
Commission statements and W-2s are used to check that what a rep tells us about their sales and pay is accurate. Access is limited to the people at Level doing that check.
When we put a rep forward, the hiring company sees the figures we verified, such as close rate and sales over a period. We never pass the documents themselves to the hiring company.
We keep these documents for up to 24 months after our last contact with you, then delete them. You can ask us to delete them sooner.
Who we share it with
- Hiring companies, when we introduce a rep for a specific role the rep wants to be considered for. Hiring companies see the rep’s profile and verified figures, not other reps’ information.
- Reps, when we describe a role. We share what a rep needs to judge the job, such as trade, territory, lead source and pay plan. We tell reps which company is hiring on our first call about the role.
- Service providers who host the site and handle email and form data for us, under contract and only to provide that service. Today that’s Vercel (website hosting and analytics), Google Workspace (email), Calendly (call bookings), GoHighLevel (our CRM) and Aircall (phone calls and text messages).
- Advertising partners: Google, across the site, and Meta, on our ad landing pages only, to measure and improve our ads (see cookies and tracking).
- Authorities or advisers when the law requires it, or to protect our rights.
- A buyer or successor if Level is sold or merged, under the same promises as this policy.
Cookies and tracking
Our analytics (Vercel Web Analytics) works without cookies. The booking calendar on our book-a-call pages and the “Schedule time with me” button are provided by Calendly, which keeps a little data in your browser’s storage to run it.
Our ad landing pages (levelhires.com/go/) use the Meta pixel, which sets Meta’s cookies in your browser, and Meta’s Conversions API, which sends the same events from our server. Together they tell us when someone who saw one of our ads visits the page, sends the form, opens the booking calendar or books a call. With those events we send Meta your name and email address in hashed (scrambled) form, along with your IP address, browser details and Meta’s cookie IDs, so Meta can match the event to your Meta account. Meta uses this to measure and improve our ads and to show our ads to people more likely to be interested. We don’t send Meta your mobile number or your form answers. The rest of the site doesn’t use the Meta pixel. If your browser sends a Global Privacy Control signal, we don’t load the pixel or send these events. You can also control ad tracking in your Meta account’s ad settings and your browser’s cookie settings.
Every page of the site loads the Google tag for Google Ads, which sets Google’s cookies in your browser. It tells us when someone who clicked one of our Google ads visits the site, sends a hiring brief or books a call, and lets Google show our ads to people who have visited. Google receives the page address, your IP address, browser details and its own cookie IDs. We don’t send Google your name, email address, mobile number or form answers. If your browser sends a Global Privacy Control signal, we don’t load the Google tag. You can also control ad tracking in your Google account’s ad settings (myadcenter.google.com) and your browser’s cookie settings.
We don’t sell your personal information.
Calls and texts
If you give us a phone number, we may call you about your inquiry or application.
We text you only if you've agreed to it: by ticking the text message box on one of our forms, or by saying yes when a recruiter asks on a call. Texts are about your search or application, such as call confirmations, reminders and things you asked us to send. Message frequency varies, and message and data rates may apply. Reply STOP to any text to stop them, or HELP for help. Agreeing to texts is never a condition of working with us. The full terms are on our SMS terms page.
We don't sell or share mobile numbers, or anyone's agreement to receive texts, with third parties or affiliates for their marketing. Text message opt-in data and consent are never shared with any third party.
How long we keep it
We keep client briefs and rep applications for up to 24 months after our last contact, so we can come back to you about a future role or search. After that we delete or anonymize them. You can ask us to delete your information sooner.
Your choices and rights
You can ask us to:
- tell you what personal information we hold about you and send you a copy;
- correct anything that’s wrong;
- delete it, unless we need to keep it for a legal reason;
- stop contacting you about new roles or searches.
Depending on where you live, for example California, state law may give you more rights, and we will honor them. We won’t treat you differently for using them. To make a request, use hello@levelhires.com or the contact page. We may need to confirm it’s you before we act.
Security
We use reasonable safeguards to protect what you send us, and we limit who at Level can see pay documents. No system is perfectly secure, so send only what we ask for, and tell us straight away if you think something has gone wrong.
Children
This site is for adults looking to hire or be hired. It isn’t meant for anyone under 18, and we don’t knowingly collect their information.
Changes to this policy
If we change this policy, we’ll update the date at the top of the page. If a change affects how we use information you’ve already given us, we’ll tell you before it applies.
Contact
Level Hires LLC, 75 E 3rd St, Sheridan, WY 82801. Email: hello@levelhires.com or the contact page.